Refund & Support Policy
All purchases of premium themes or plugins are handled via Freemius.com. We use Stripe and PayPal, and therefore accept all major credit cards and PayPal payments.
The payment information is handled via Stripe and Paypal. We do not save any credit card information.
-All purchases of services are handled via Paypal. We do not save any credit card information.
We stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the Tortoiz Themes products unusable, we may consider offering a refund.
Our products are developed with the intention of providing a foundation for or assist in the development of your project or client work. It’s expected that you already have sufficient expertise to use the item you’ve purchased or downloaded.
For example, if you’ve purchased or downloaded a WordPress theme, you should already be familiar with the basic functionality of WordPress.
With this in mind, your use of any information, material, or items purchased that are developed by Tortoiz Themes is entirely at your own risk for which Tortoiz Themes won’t be liable. You’ll be responsible to ensure that any products, services or information available through this website (including our demos) meet your specific requirements.
Although not required, if you could please provide details as to why you are unhappy with your purchase, we can make sure improvements are made.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 7 days of the purchase of the product.
- Your issue(s) comes from not being able to install the theme properly or get the theme to perform its basic functions as designed and you have worked with the product support team to try to resolve these issues.
- You have attempted to resolve your issue(s) with our support team.
- Issues caused by hosting server configuration, 3rd party plugins, themes or other software will not provide grounds for a refund.
- No refunds will be granted after the first 7 days of the original purchase whatsoever!
- There will not be refund for installation & other services that you have purchased!
By purchasing theme(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.