• TT
    ✨ How to get better support! ✨
    Keymaster

    Hi,

    We’re in GMT +6 and we aim to answer all questions within 24 hours (Saturday – Thyursday 10:00 AM – 10:00 PM). In some cases, the waiting time can be extended to 72 hours.

    Support requests sent during weekends or public holidays will be processed on next Saturday or the next business day.

    Before asking for Melotheme products support we ask that you to check out our documentation- https://www.tortoizthemes.com/docs/

    We are constantly adding new articles and improving existing ones as Tortoiz Themes products are regularly updated. If you don’t find your answer there feel free to ask your question in the support forum (before post submits, select your product category). Screenshot and screen-cast of your problem is highly appreciated.

    Thanks a lot!

    Shameem Reza

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